With limited exception, Upper Story LLC will accept the return of unopened games within 30 days from the date of purchase. We do not accept the return of replacement parts or puzzle books.

Once your return is received and inspected, if approved, a credit will be applied to your credit card or original method of payment. Refunds may take a few days to appear in your account, depending on your cardholder policy.

Please note: For all orders delivering to Asia, due to shipping and import taxes, we are no longer able to accept the return of any product. For all other orders, original shipping costs are non-refundable. The customer will be responsible for paying for return shipping.

If your return was a gift, please be prepared to provide an order number or shipping address.

Please email if you have any questions or if you would like to initiate a return.