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These cookies help us understand behavior on our website and are critical to help us see which of our advertising and marketing efforts are working.

We advertise on a variety of platforms including social media and internet search providers. These sorts of cookies and the information we share lets platforms match you with your social media or internet search account (we can't see that information, only the platform can). That's helpful because it allows the platform to indicate whether our ads resulted in purchases or not. Then we can optimize the way we serve ads so that we aren't wasting money on ineffective ads. The platform also isn't driving you crazy with completely irrelevant ads. This doesn't make you get any more ads, it just makes the ads more relevant to you.

Returns

With limited exception, Upper Story LLC will accept the return of unopened games within 30 days from the date of purchase. We do not accept the return of replacement parts or puzzle books.

Once your return is received and inspected, if approved, a credit will be applied to your credit card or original method of payment. Refunds may take a few days to appear in your account, depending on your cardholder policy.

Please note: For all orders delivering to Asia, due to shipping and import taxes, we are no longer able to accept the return of any product. For all other orders, original shipping costs are non-refundable. The customer will be responsible for paying for return shipping.

If your return was a gift, please be prepared to provide an order number or shipping address.

Please email hello@upperstory.com if you have any questions or if you would like to initiate a return.